We will beat Covid-19 together...


Dear Valued Customer,

I  hope that this meets you in good health and that you have been doing your best to stay safe.

I am writing to you on behalf of the Sterling family,  to reassure you of our continued commitment to your physical and financial wellbeing as the world battles the Coronavirus (COVID-19) pandemic.

As we navigate this challenging time together, our prayers are with those currently in isolation, quarantined or battling the virus.

We have  taken a few steps to assist you in navigating  through this and to keep  you safe:

  • Free Medical Consultations – We are collaborating with health-tech startups and offering our customers free medical consultations for up to 60 days. This is to ensure that you have on-demand access to medical consultation when you need it.
    You can take advantage of this by visiting 
  • Promoting Safety Tips – We have developed an educative and interactive game to share some basic prevention tips.  You can give it a try by clicking here.

Beyond these initiatives, we are committing to ensuring that you have access to your funds via our digital channels when you need them.

Our mobile apps– OnePay and AltPay(for our non-interest banking customers); corporate internet banking platform – SterlingPro and our USSD code *822#will be available for your funds transfers, bill payments, and airtime/data purchases. You may also shop for items from our online mall – AltMall

 Our 24/7 multi-lingual customer care center will be available to respond to any enquiries you may have and can be reached by calling:

  • 0700 822 0000
  • 0700 783 5464
  • 01 448 4481-5

As a company, we recognize that members of the Sterling family play multiple roles within their communities. We treasure their contributions and their presence as fathers, mothers, brothers, sisters, friends and more to their immediate and extended circles.

To help keep everyone safe and healthy, we have activated our work-from-home policy, with rotations in place for those whose roles are critical to the running of the financial system. At the same time, all our branches and offices have been updated with the most current health and safety recommendations to ensure the safety of all.

Lastly, I would like to say that our choice as an organization is to look at these events not with fear, but with courage and hope. The bravery of medical responders at home and the world over inspires us to look forward to a time when this will be in our collective past.

Let us all remember the spirit of community that makes us thrive as humans and to stay safe and healthy.


Yours sincerely

Abubakar Suleiman

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+234 700 822 0000


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